We know nobody enjoys reading a privacy policy, but we want you to know exactly what happens to your information when you get in touch with us. Here it is, in plain English.
This website is operated by Reading Plumbing Services (“we”, “us”, “our”), a plumbing and heating service based in Reading, UK.
If you have any questions about this policy or how we handle your data, you can contact us at:
Name: Reading Plumbing Services
Email: readingplumbingservices@gmail.com
Address: Reading, UK
When you fill in a form on this website (for example, our “Get a Free Quote” form), we collect the information you provide, which may include:
– Your name
– Your phone number
– Your email address
– Your location or postcode
– Details about the plumbing issue you’re contacting us about
We only collect what we need to get back to you and provide a quote or service — we don’t ask for anything beyond that.
We use the information you give us to:
– Contact you about the plumbing or heating issue you’ve told us about
– Provide a quote or arrange a call-out
– Keep a record of the work carried out, if you become a customer
– Respond to any questions or enquiries you send us
We do not sell your information to third parties, and we do not use it
for marketing you haven’t agreed to.
We don’t share your personal information with third parties for their own marketing purposes. Your details may only be shared with:
– Engineers or team members carrying out the work you’ve requested
– Service providers who help us run this website or manage enquiries
(for example, our website hosting or form software provider), who are only permitted to use your data to help us deliver our service
If this ever changes, we’ll update this page.
We keep your information only for as long as we need it — typically:
– Enquiry details: kept for a reasonable period in case you follow up, then deleted if no job goes ahead
– Customer and job records: kept in line with standard UK record-keeping requirements for small businesses (generally up to 6 years for invoicing and tax purposes)
If you’d like your information deleted sooner, just get in touch and we’ll action this unless we’re legally required to keep it.
This website may use cookies — small files stored on your device that help the site work properly and let us understand how visitors use it (for example, through Google Analytics).
You can control or disable cookies through your browser settings at any time. Disabling cookies won’t stop you from using the site, but some features may not work as smoothly.
Under UK data protection law, you have the right to:
– Ask what personal information we hold about you
– Ask us to correct anything that’s inaccurate
– Ask us to delete your information
– Ask us to stop using your information for a particular purpose
– Withdraw consent at any time, where we’re relying on consent
To exercise any of these rights, just email or call us using the details above. We’ll respond as quickly as we can, and always within
the timeframes required by law.
We take reasonable steps to protect the information you share with us, including using secure website hosting and limiting who has access to your details. No online system is 100% secure, but we do everything we reasonably can to keep your information safe.
We may update this privacy policy from time to time — for example, if we start using a new tool on the website or our processes change. Any updates will be posted on this page, with the “last updated” date revised accordingly.
If you’re unhappy with how we’ve handled your personal information, please contact us first so we can try to put things right. You also have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk.
Tell us what’s wrong – no obligation